Frequently Asked Questions

We want your experience at our office to go as smoothly as possible. Below are some common patient questions. As always, if you have a question or concern that wasn’t addressed here, please call us at (716) 204-3200.

How do I schedule or change an appointment?

To schedule or change an appointment, please call our Harlem Road office at (716) 204-3200. Please provide 24-hour notice by telephone if you are calling to cancel. If you call after normal business hours, please leave a message on our phone system.

What medical reports should I bring?

Please bring the following to your appointment: all relevant X-rays, CT scans and MRI reports. You will also need a list of all medications, supplements or vitamins you are taking, a list of known allergies, your insurance card and co-pay. For a worker’s compensation or no-fault visit, please bring your insurance carrier’s name and address, the date of your injury, your employer’s name and address and your worker’s compensation number or no-fault policy number.

Do I need a referral from my primary care physician to see you?

Depending upon your insurance carrier, you may or may not need a referral from your primary care provider. Please check with your primary care physician to find out if you need a referral or contact our billing department by calling (716) 204-3200.

Who do I talk to about billing?

Our Business Office can provide answers to almost all billing questions. Our insurance specialists have a vast knowledge base in insurance claims payment, denials and appeals. Our staff is willing to assist you with both your insurance and self-pay billing questions. We can be contacted at (716) 204-3200.

How early should I arrive for my appointment?

15 to 20 minutes is usual. However, if you are a new patient, you will need to allow 20 to30 minutes for filling out forms.

What should I do if I have an emergency?

Please call 911 for serious emergencies. If you are in need of immediate orthopaedic assistance, please contact our office at (716) 204-3200 as early as possible so that we can accommodate you.

How can I get my prescription filled?

Please call our office at (716) 204-3200 before your prescription runs out.

What insurances plans do you accept?

Aetna / Magnacare, Empire Plan, Fidelis, Group Health Incorporated (GHI), HealthNow of WNY, Independent Health Association, Medicare & Railroad Medicare, North American Preferred, Nova, NYS Medicaid, Tricare, United Healthcare, Univera Healthcare, Worker’s Compensation.

It is still wise for patients to contact their insurance provider to verify that our physician accepts your coverage. While we will bill all providers regardless of participation, it is the patient’s responsibility to pay the remaining balance.

What are the most common injuries?

The most common orthopaedic injuries are sprains and strains, knee injuries, swollen muscles, shin pain, fractures and dislocations.

How can I prevent getting injured?

Injuries can happen to anyone at any time. Even those in great shape can become injured. Exercising is good prevention, but even that can lead to injury. Poor training, improper gear when playing sports, being out of shape and inadequate warming up or stretching can lead to injuries.

If I see an orthopaedic surgeon, will he or she generally recommend surgery?

Most orthopaedic injuries and conditions are treated without surgery, using a range of treatments that include activity modification, physical therapy and medications. Surgery is an option for certain orthopaedic problems and often for those conditions that do not alleviate patient symptoms.

How do I know surgery is the right option?

Surgery may be necessary if other, less invasive treatments like activity modification do not fix the problem. Typically, those are tried first.

What are the most common orthopaedic surgeries?

The most common orthopaedic surgeries are:

  • arthroscopic surgery of the knee, shoulder, elbow, wrist, hip and ankle;
  • joint replacement surgery during which an arthritic or damaged joint is removed and replaced with an artificial joint;
  • repair of soft tissue injuries, such as torn tendons or ligaments.

What are some risks associated with surgery?

As with any surgery, risks include bleeding, infection, stiffness and nerve damage. Ask your surgeon what the risks are for your particular procedure.

What can happen if I avoid surgery?

Some complications that can come from avoiding needed surgery are pain, loss of motion, weakness, numbness and an early onset of arthritis.

Will I need physical therapy?

This depends on the type of procedure that was performed. Physical therapy can help many people regain motion and strength in their joints. Therapy can last from 2-6 months.

When can I return to daily activities?

This depends on the type of procedure done and can be anywhere from a few days to a few months. A full return to all activities, sports and exercise can take from four to six months. The patient’s physician will advise them on their individual progress.

JFG SupportFrequently Asked Questions